Is your omnichannel strategy working for your customers?

5 July 2016|

Retail Store is launching a new resource hub together with iVend Retail to help retailers get more insight and tools to build a omnichannel strategy that works!

The site contains both videos, reports and much more and answer questions like what makes the modern shopper buy from certain stores and how you can reduce overstocks and cut total inventory carrying costs.

Visit for more information and tools to build your connected retail roadmap


32% are disappointed in physical stores

1 July 2016|

Our new survey conducted in collaboration with iVend Retail reveals that customers feel that they get better service online than in physical stores

For retailers investing in omnichannel strategies, the saying is that the physical stores will serve as a showcase for the business and serve as a way to meet customers. But if the stores are not sufficiently thought through, they can harm rather than help. According to our report “The omni-challenge” 32 percent expects to be disappointed when they shop in physical stores. 26 percent think that physical stores feels outdated compared to online and 17 percent felt that they were recognized as friends online but anonymous visiting the physical store.

Explore what the different media writes about the survey here:

The survey has been noticed abroad aswell:

Retail Store will shortly release a resource hub for successful omnichannel strategies and seamless customer journeys.  Keep an eye on this website for more information!

The omni-challenge: Unconnected in-store journeys cost Swedish retailers conversions

14 June 2016|

The omni-challenge: Unconnected in-store journeys cost Swedish retailers conversions
A third of customers expect to be disappointed by the in-store experience
A quarter of shoppers felt the store was outdated compared to online shopping

14 June 2016 – Watlington, Oxfordshire, UK and Kungsbacka, Sweden – Traditional stores could be the ‘weak link’ in Swedish retailers’ omnichannel chain, new research from iVend Retail, a global retail solution brand, and Retail Store, a Swedish retail systems provider, suggests. The original research from iVend Retail and Retail Store warns that, despite Swedish retailers’ efforts to integrate omnichannel journeys, consumers are increasingly disappointed by their in-store experiences when compared to online. This, the research suggests, is because the data that retailers can gather around individual shoppers’ behaviours online – from frequency of purchase to purchase history and buying preferences – which allows them to deliver the personalised engagement shoppers have come to expect, disappears when the same customer enters a physical store.

Research from the report reveals that while 51% of Swedish consumers still mostly shop in traditional, physical outlets, a third (32%) said they were more likely to be disappointing experience in the store than online, rising to 42% among 16 – 29 year olds. A quarter (25%) agreed that the service they received online was more personal than instore, and a further 26% said the store felt outdated when compared to ecommerce encounters.  17% even said they felt like a retailer’s ‘friend’ online, but anonymous in the store. Increasingly customers want retailers to do more to bridge the digital divide: 78% of Swedish consumers would like retailers to have a ‘single view’ of them, connecting their online and offline shopping habits to make in-store interactions more personal and deliver seamless buying journeys.

Anna-Lena Lööf, Sales and Marketing Manager at Retail Store, commented: “To reinvigorate the store and in their omnichannel strategies, retailers should look to digitalise physical outlets using custoa-lmer data and a single view of stock to deliver more tailored and connected interactions.  By equipping store associates with digitally enabled devices that are linked to back-end systems, they can bring the online experience to customers at the shelf edge, keeping the customer on the path to purchase.

“We know that 58% of Swedish shoppers no longer differentiate between channels; they simply shop using the medium that’s most convenient to them at the time – whether it’s online, in-store or on a mobile device,” said Richard Kolodynski, Senior Vice President of European Operations at iVend Retail.  “This makes delivering a seamless journey all the more important.  Shoppers don’t separate channels, so retailers must ensure fluidity and visibility between them and this is, traditionally, where the store has found it hard to keep up with online.” “By using technology to enable physical stores to behave in the same informed, flexible manner as online shopping channels, retailers can improve omnichannel conversions,” he concluded.

For further information about iVend Retail and Retail Store see

Notes to editors
Survey of 200 Swedish consumers was conducted by Mori on behalf of iVend Retail and Retail Store in April 2016

About iVend
iVend delivers integrated, omnichannel retail management solutions for the way retailers work today, implementing technology that is built to enable change, not just built to last.
We believe that retailers shouldn’t have to worry about managing hardware, software licenses, upgrades – they just need the tools to deliver great customer service.
Part of Citixsys worldwide, iVend stands for innovation in retail technology and leadership in Cloud management and mobile retail. In addition to providing traditional fixed till and back office server solutions as required, we are experts in developing solutions for complex retail – multi-format, multi-location, multi-channel and multi-sector retailers.  @iVendRetail_EU

About Retail Store
Retail Store was formed in 2004, bringing industry experts together to help retailers in the Scandinavian marketplace.
Our mission is to increase the profitability of retailers in the region by delivering systems and services through partnerships with market-leading vendors.
With extensive experience in consulting, implementation and system development, Retail Store offers a complete solution for the retailer, backed by high-class service and support. The Retail Store customer base already includes some of the region’s best-known retailers and most recognized brands. @retailstore


For further press information, please contact Sarah Stevens at Fieldworks Marketing, / 00441892 786 917 or Anna-Lena Lööf at Retail Store, / 0046317601991

iVend Retail launched on the Swedish market!

19 April 2016|

We want to thank everyone, new and old customers, partners, suppliers, industry colleagues and friends, who visited us during the Shop Nordic 2016 at Kistamässan!
Retail Store is proud of the launch of iVend Retail, offering today’s retailers a complete retail management system with the following modules: POS, Mobile POS, E-Commerce, Loyalty, Passes and Reporting/Analytics. In addition, the system has an open API that allows a seamless integration with the ERP system that works best for your business!

clickhereClick here to get more information about ivend retail


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Shop Nordic 2016 – 2 days to go!

11 April 2016|

On wednesday and thursday 13-14th of April we will participate at the Shop Nordic,  Kistamässan Stockholm.
Come and visit us at stand D:12. Do not forget to register  and come and meet us to see our new integrated omnichannel solution, iVend Retail.

Click here to register and get your ticket to the fair!

SHOP Nordic 2016 is a completely new venue with total focus on interior design and concept for the store. Here you will find smart and creative solutions as well as the latest news from the leading suppliers in retail. Do not miss the busy seminar program with speakers from around the world which includes retail expert Scott Bedburry and digital signage guru Jeff Porter.


iVend Retail an integrated omnichannel solution launched on the Swedish market

6 April 2016|

Retail Store Scandinavia is proud to announce the launching of  a new omnichannel product for the Swedish and Nordic markets together with iVend Retail, the leading global provider of integrated omnichannel solutions. The well-known system comprises a whole suite of applications completely tailored to fit retail and is the first of its kind in this market!
The demand from the market is a fact and Retail store are looking forward to meet the retail industry’s new need for a complete omnichannel solution that interacts with the Retail Stores business idea to increase profitability for retailers. The product will be launched during the Shop Nordic 2016, April 13 to 14 at Kista Fair in Stockholm.

More information to come on our website. To read the full press release click here

Visit us at Shop Nordic 2016 at stand D:12

31 March 2016|

13-14th of April we will participate at the Shop Nordic,  Kistamässan Stockholm. Come and visit us at stand D:12

We look forward to meet you and to show our latest and upcoming solutions!

Click here to register and get your ticket to the fair!

SHOP Nordic 2016 is a completely new venue with total focus on interior design and concept for the store. Here you will find smart and creative solutions as well as the latest news from the leading suppliers in retail. Do not miss the busy seminar program with speakers from around the world which includes retail expert Scott Bedburry and digital signage guru Jeff Porter.


Retail Store participate at the Retail Business Intelligence Expo in London

22 February 2016|

Retail Business Intelligence Expo, or RBTE as it is known, is Europe’s largest and fastest growing trade fair for retail, hotel and hospitality industry.

Retail Store will be in place as one of iVends partners and demonstrate the potential of our footfall counters, RS-count. Visit us at iVends booth 520 along with their other selected partners!

For more information about the fair see


Happy Homes has signed agreements with Retail Store

20 January 2016|

Retail Store has signed a framework agreement with Happy Homes, a paint shop retailer in Sweden, and also started the roll out of RS Count footfall counters in their stores. Happy Homes has currently around 100 stores in Sweden, all with a broad knowledge of paint, wallpaper and flooring. As one of Sweden’s oldest paint retailers their merchants possess a solid and genuine experience and expertise that extends back several generations. Retail Store is grateful for the collaboration and looks forward to continuing to grow together!

Christmas times at Retail Store

22 December 2015|

Retail Store Scandinavia would like to thank all our customers, friends, partners and suppliers for their cooperation during the past year and wish you all a Merry Christmas and a Happy New Year! We would also like to inform you the hours of support during the Christmas and New Years holidays.

December 23: 08: 00-13: 00, then closed *
December 24: Closed *
December 25: Closed *
December 30: 08: 00-13: 00, then closed *
December 31: Closed *
January 1: Closed *
January 5: 08: 00-13: 00, then closed *
January 6: Closed *

* Emergency Support only when system is down, charged according to Retail Stores current price list.